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Note:
All product issues such as returns, missing items, defective parts/items
etc. are required to have the Claims/Returns form filled out below.
Please
read the below information before proceeding to claim form lower down on
the page.
Return
Policy: Defective or Damaged Products:
Bidets
are personal hygiene devices and once installed are considered used and
cannot be returned. Returns will only be accepted for defective
or damaged products.
You
must obtain a Return Merchandise Authorization (RMA) number prior to
returning any product by filling out the claims/returns
form below this page. A representative will provide you an RMA
number by return email. Products
returned without an RMA number may be refused and returned to sender.
- All
claims for defective merchandise, damaged items, or missing items
must be reported within 7 days of delivery.
- No
returns, for any reason, will be accepted 30 days from the original
shipping date.
- Bidets
must be returned freight prepaid, undamaged, in good
condition, and with all manuals and enclosures that shipped with the
product. Please return the bidet in a protective cardboard box or
other similar shipping carton like the one we used to ship it to you
originally. Freight charges will be refunded for returned
items that are defective or damaged during shipment.
- RMA
numbers are valid for a period of thirty (30) days from date of
issuance. Bidets sent 30 days after issue of an RMA number may be
refused.
- Allow 7-10
business days for processing returns.
Cancel/Change an Open Order:
If we have sent you an incorrect
product by mistake, we will replace it with the correct product at no cost
to you.
Orders
may be changed or canceled prior to shipment. To change your order,
please call 1-800-878-4791. But,
all order cancellation requests REQUIRE that an email be sent to sales@sanicare.com
stating
your name, order # and reason for cancellation. An order that has
already been processed cannot be cancelled over the weekend as our order
fulfillment department is closed on Saturdays and
Sundays. Orders can only be cancelled if they have not completed the
shipping process. If your credit card has been charged but your order
has not entered the shipping process, your order may be cancelled
and credited, less a 3.5% credit card transaction fee.
Once
an order is
shipped there may be a restocking fee of 10-25%, plus freight, depending
on the circumstances, for products that are not defective or damaged
during shipping. A 25% restocking fee, plus shipping, is applied to all
refused shipments.
The customer is responsible for ordering of the correct bidet size.
Provided the bidet is accepted for exchange, the customer is responsible
for return freight as well as freight charges for the replaced item.
Restocking fees may apply, depending on the returned condition of the
returned bidet.
Reservation
to Cancel or Change Order:
We
reserve the right to cancel an order for whatever reason. Also, in the
event a product is listed at an incorrect price / incorrect shipping rates
due to typographical error or an error in pricing information
from our suppliers, we reserve the right to cancel or refuse orders for
the product at the incorrect price. We are not responsible for
typographical or pricing errors. If an item is backordered, you will be
notified by email.
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